Business Results Over Aesthetics
Clients care more about conversions, traffic, and ROI than pixel-perfect designs. Learn to tie your work to business outcomes in your pitch and reports.
Proactive Suggestions Win
Clients love when you go the extra mile—suggesting improvements, better tools, or add-ons they didn’t think of. This builds long-term relationships.
They focus on:
Defined post-delivery support period for fixes and questions.
Open communication channels during and after handoff.
Active feedback loop to improve handoff quality.
Secure transfer of ownership and access credentials.
Seamless Handoff & Support
Whether it’s a website or a campaign, clients appreciate a clean handover. Create short guides, training videos, or follow-up support options to boost trust.
This includes:
Provide short guides to simplify the transition.
Use training videos to help clients understand deliverables.
Offer follow-up support to build trust and confidence.
"You’ve got to start with the customer experience and work back toward the technology — not the other way around." — Steve Jobs
Clients appreciate it when you go above and beyond—offering improvements, superior tools, or unexpected add-ons. This fosters lasting relationships.
Final Thoughts
Understanding your client’s mindset is key. Delivering great design or marketing is important—but how you work with your clients matters just as much, if not more.
NEVER MISS A THING!
Subscribe and get freshly baked articles. Join the community!
Join the newsletter to receive the latest updates in your inbox.
